Terms

Request and agreement

A request made on the site does not yet bind either of us. The agreement is made when I confirm the request. You see the confirmation in the message thread and get an email about it.

If the time you asked for does not suit me, I propose another one. You can accept or decline the proposal in the message thread.

Prices and payment

Prices are shown on the front page and in the order form. The estimate in the form is an estimate: the final price follows the actual duration or number of portions.

No payment is made on the site. I invoice by email after the visit, with 14 days to pay. Groceries are invoiced separately against receipts.

Household tax credit

Childcare and cooking in your own home qualify for the Finnish household tax credit (kotitalousvähennys). The labour share is itemised on the invoice, and you claim the credit yourself in your tax return. Check the current percentage, deductible and maximum amount at vero.fi.

I do not give tax advice and I do not claim the credit on your behalf. I am happy to explain what the labour share of your invoice covers.

Cancelling

You can cancel a confirmed visit free of charge in the message thread up to 24 hours before it starts. For a later cancellation I charge half of the estimate.

If I have to cancel, for example because I fall ill, I tell you at once and charge nothing. We find another time if you want.

Repeating orders

A weekly or every-other-week order continues until one of us ends it. Ending it takes one message and needs no reason. Single occurrences follow the same 24-hour rule.

Keys and access

If you give me a key, I keep it locked away without any address on it and return it as soon as it is no longer needed.

Safety and children

I have first aid training (EA1) and a hygiene passport, and I show an extract from the criminal records on request. I do not give a child medicine without an agreed instruction, and I do not drive children without agreeing on it first.

Tell me in advance about allergies, illnesses and anything else that affects safety.

Damage

If something breaks, I tell you right away. I carry liability insurance for my work. Report what you notice within a week of the visit and it is easy to sort out.

Communication

The message thread is the main channel: what we agreed stays findable there. In a hurry, email works.

Changes to the terms

The terms in force are always on this page. Changes do not apply to visits already confirmed.

Disagreements

Finnish law applies to the agreement. If we cannot agree, you can take the matter to the Consumer Disputes Board. Contact me first — most things are solved with one message.